Is this forum only for pro version?

February 2, 2016 1:20 am

Hello,
Congrats for the new support system, looks great. I am using WPGoTo plugin free version. I have some issues, I was not sure if I can add my question here or not. I already added my issue here: https://wordpress.org/support/plugin/gotowp
Thank you.

Best,
Azita (wp-newbee)

Published by 4 Comments

4 Replies

  • Hi! I’d suggest double checking you have Organizer Key and Access Token correct. If both of those are correct, I would activate one of WordPress’s default themes (like 2015 or 2016) and see if form shows. If it does, there is some conflict in your theme or perhaps visual editor which is interfering with the shortcode.

  • Hi, thank you for your quick respond. I already checked with other themes and the form still not showing up.
    I am guessing if the site author used app.gotowp.com to generate the access key it maybe expired by now. I’ll check with him and keep you posted.

    Thank you again for wonderful customer service.

    Best,
    Azita

  • The access key needed to be renewed. We did that and problem solved.
    Thank you so much for all your help and wonderful advise.

    Thank you 🙂

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