Problem with activation of the GoToWebinar API Key
May 20, 2019 2:32 pmDear Support,
have problem when I try to activate my api key of the plugin.
I will attach screen of the error received when I compile with my data, it returns this attached.
Thanks
Regards
16 Comments
16 Replies
Good morning, thank you for post! Can you please send temporary WP Admin access to help@gotowp.com so we can investigate?
Dear Support
just sent
Thanks
Regards
Thank you, received. Please update php from 5.6 to 7.2 and update curl to latest and try to activate again. Also, would help to increase php memory in php ini settings, as your logs are filled with following message:
CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 49152 bytes)
Please let us know after you’ve updated and let us know if any change.
Right now all done but nothing happens. Not work again.
Please help to solve
Thanks
Regards
Hi,
we are not able to access site. can u plz check
getting “The site is experiencing technical difficulties.” this error
Hi,
can u plz do one more thing ?
your curl version 7.52.1, OpenSSL/1.0.2r
plz update it to latest version.
at least 7.58.0, OpenSSL/1.1.1b
Thanks
Server said is already at last version:
root@web1005:~# openssl
OpenSSL> version
OpenSSL 1.1.1b 26 Feb 2019
root@web1005:~# apt install curl
Reading package lists… Done
Building dependency tree
Reading state information… Done
curl is already the newest version (7.52.1-5+deb9u9).
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Cordiali saluti
Hi,
if you visit site woocommerce > Status
you can see curl and openssl version are
Versione cURL: 7.52.1, OpenSSL/1.0.2r
while latest curl is 7.58.0 and openssl 1.1.1b
They assure me is the latest version.
Please I need to solve this problem. Need really support
Thanks
we also want to solve this problem for you.
but for server side changes you have to ask your hosting provider.
our observation is that OpenSSL/1.0.2r is causing this issue on some other sites. which is version we are seeing on your site.
we have also send you an email with screenshot showing this. please ask your hosting support to look into this and enable latest curl and openssl version.
No possibility for my server to upgrade to that version.
Result incompatible.
Please need this plugin try to look if possible realize code for retro compatibility
Thanks
Regards
Do you have some news about?
Many thanks
Hi
we are looking into this and trying to find a way to fix this issue.
will update you asap we have something for you
Thanks
Hello,
some news about?
Thanks
Regards
Hello,
sorry but I really need. I have bought and my client is waiting 1 month without using it.
Please help me in have it working
Thanks
Regards
Hi,
you can use it without issue. activation is needed for update notification and updating plugin using it.
for now you can download updated version from “My Account” and update manually.
we have updated api to latest and tested on your site , but seems curl and openssl needs to be updated, so please ask your hosting to update it.