Recorded Webinars Not Generating Links

February 26, 2019 1:02 am

We have a GoToWebinar account that we have been using for sometime to sell Webinars, and are trying to add some recorded webinars for sale. We successfully set up the recorded webinar products in WooCommerce following these instructions (http://gotowp.supportico.us/article/selling-recorded-webinars/). If a visitor ties to purchase a recording, the user is able to successfully place the order, but they do not receive a link to the recording.

Here is what is happening:

1) This product has been set up so that visitors can purchase recordings. Sample product:

California Personal Injury – On Demand Test 2.12.2019

> Note that all relevant fields have been completed in the product set-up within WooCommerce: https://d.pr/i/EEaY1y

2) If the user orders the product, they receive a confirmation (https://d.pr/i/IVqQFc). However you’ll note that there is no link in the confirmation where they can view the recording

We confirmed that the website is actively syncing with Lisa’s GoToWebinar account.

Can you please take a look at this and see why the recordings links are not working?

Published by 1 Comment

1 Reply

Leave a Reply

Your email address will not be published.