Refund request

February 21, 2017 4:13 pm

Hello,
I purchased subscriptions to your GoToTraining and GoToWebinar plugins. However, once installed I realized I was not able to pull in the form fields from the actual registration form — I could only use your plugin to pull in First Name, Last Name and Email. Unfortunately, this won’t work for us. I’d appreciate a refund for the $10 we spent on each of these plugin licenses. Thank you!

Published by 1 Comment

1 Reply

  • @1saucygirl – thanks for post. You are able to pull in the registration forms created in GoToWebinar. If you are using Woo Commerce integration make sure you have selected the checkbox in Settings shown below:

    If you are using the shortcode, make sure you have synced your GoToWebinar information with your WordPress site by clicking the “Sync with GoToWebinar” button shown below:

    If those are not working for you, please send temp WP Admin and temp FTP to help@gotowp.com so we can take a closer look.

    For GoToTraining, their API limits the fields they provide to First Name, Last Name and Email. We have requested several times that they expand their API to include more fields for GoToTraining, but they have not been responsive to our requests. You selected the monthly plan when you signed up and you have full control over your subscription (cancellation, etc) from within your gotowp.com account.

    Thanks and have a great day!

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