Registrants not showing up

April 1, 2015 7:28 pm

Hello. Our plugin has been working like a charm — until this week. I can’t figure out why the registration is not showing up on our Gotowebinar registration list. We have the paid version, connected to paypal, and there are 5 sessions open – each one has the same issue. People can register on our site, their card is processed and payment is received through our paypal account. However, the registration does not show up in our gotowebinar list. What should I check? I have looked to see if we put the right webinar ID. I have clicked ‘update forms’. It is so simple that I can’t think of anything else that could go wrong. Please help us.

Thanks,  Jo

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