Unable to Access GoToTraining Settings(Blank Screen)
September 23, 2016 7:02 pmWordPress v. 4.6.1
GoToTraining v 1.0.1.5
GoToWebinar v 1.0.2.5
WooCommerce v 2.6.4
When I go to Settings > GoToWP G2T I receive a blank page with the tabs at the top. The left pane with all my WP settings are all still there but it appears that the settings page is not loading. I check the php errors logs and am receiving the following errors(see screen shot). My GoToWP G2W seems to work fine though.
12 Comments
12 Replies
Thank you for the post! We’ll test internally, and if you can send temp FTP and temp WP Admin to help@gotowp.com that would be very helpful. Thank you!
I’d prefer not to set up a temp administrator access to our site just for the security aspect of it. Anything else we can do?
Any update on this, please?
You could always email a backup of the site (database and zip of files). For issues that we can’t duplicate on our test servers, without access to specific server we can’t troubleshoot what’s causing them. Let us know… thanks!
A couple more questions:
1) Did you disable/remove old version of bundle? If it’s still active, it might be conlficting with new updated version.
2) Can you php and apache version for your server?
Thanks!
1) I removed the old version prior to loading the new ones, I did not check to see if the files were removed or not but the GoToWebinar plugin is working just not the GotoTraining. I’m creating the wordpress package to send to you all.
2) Apache is 2.4.10
PHP is 5.6.4
How can I get this package to you all? It’s a 2.6 GB file/dump so I won’t be able to email it to you.
Charles
Can you send a Dropbox link to help@gotowp.com ?
Just sent.
Were you guys able to download the file?
@charles – yes, able to download, but had issue with db. Sent email yesterday with details. Please advise at your convenience. Thanks!
I sent an email with the credentials in response to it.