Internal Server Error
February 13, 2016 4:04 pmI can’t checkout with a webinar product. I am getting ! Internal Server Error
Could you please take a look?
26 Comments
I can’t checkout with a webinar product. I am getting ! Internal Server Error
Could you please take a look?
26 Comments
26 Replies
Can you provide link to where you are trying to collect registrations?
Do you mean the GoToWebinar registration link? Here is one of them:
https://attendee.gotowebinar.com/register/687243518071923714
Hi There,
I didnt know if I should start a new ticket or continue here but We’re having a similar issue.
We’re getting a NetworkError: 500 Internal Server Error.
The error logs are saying “Unknown or bad timezone ()’ in /nas/content/live/…./plugins/gotowp/gotowp_personal.php on line 483”
I would be very happy to supply more info if needed.
We’re hoasting with WP Engine and they said to contact you guys
@submon and @bravecoward – thanks for the posts. Can you both please post links to your site where you are using the plugin (aka the link where you are getting the timeout error). Also, @submon if you error log could you please post that as well? Thanks!
I gave you a link above for the product page. Add one of those to your cart and try to check out. They are both free.
Will that do?
Any progress? is there something else I can do? I’ve been trying to get this plugin working for over a month now. I hate to complain, but I really need a resolution.
Ooops – thought that was an embedded image. Didn’t realize it was linked 🙂
Yeah it was formatted that way by the forum. It confused me to.
Looks like we’ve got some CSS tweaking to do in the post editor 🙂
Recommend doing three things:
1) Create a free downloadable test product in Woo Commerce unassociated with our plugin. Then deactivate our plugin and try checking out through Woo and see if issue persists. That will narrow down where source of problem is.
2) Add these lines to your wp-config.php to turn on the debug log and make note of what the output is.
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
3) Feel free to post the output here and we can proceed accordingly from there. Thanks!
Was able to checkout free product after deactivation your plugin.
http://newlanguageofsales.com/shop/free/
I re-activated the plugin now. I added the code to my functions, but I don’t see any output. Where do I look for that?
It generally only writes a log file if there is an error to capture. Change WP_DEBUG_DISPLAY to ‘true’ and it should output error inside browser upon checkout attempt. Copy/paste that error output here, then you can change back to ‘false’.
I’m still not getting anything. i am using a plugin to add to the functions file. Would that be a problem?
Do you want me to create a user for you to troubleshoot yourself?
Good morning,
Please send temp FTP and temp WP Admin to help@gotowp.com and we’ll take a look.
Thanks!
Created user, let me know if you don’t get the email.
Received the emails, checking today… thanks!
FTP isn’t working…replied to email address that sent FTP informing them of same. Please let us know when updated is sent. Thanks!
It should be fixed now. i sent new info.
We duplicated your setup locally and issue persisted. We then disabled all plugins except Woo Commerce + GoToWP plugin and checkout works fine, so the conflict is with one of the 57 other plugins you have installed. If you have dev site setup, best way to continue troubleshooting is to eliminate any plugins you are not using, then try again. If issue still persists, disable the remaining plugins one by one, until you find culprit. From there, we could further investigate what the specific conflict is and resolve. Thanks and please let us know if you have any questions!
I too, disabled all but those to and the problem persisted, which is why I contacted support.
I see a registrant for that test webinar. Is that you?
Yes, that is our registration. Did you disable the other plugins on the live site or dev site?
Also, updated FTP is still not working 🙁 We took backup to via WP to install locally.
Live site. Client doesn’t have a dev site setup at the moment.
Good morning! Quick note to let you know we found issue over the weekend. It has something to do with the Constant Contact integration in our plugin on your server. We unchecked the CC box and the internal server error disappeared and checkout works. Looking into what is causing Constant Contact issue on your server and will keep you posted on that front, but checkout/orders are working now.